Help & Support

How can I check my order status?
You can check the status of your order by clicking “Track Order” below.

How do I cancel my order?

To cancel your order, log into ‘My Account,’ go to ‘My Orders’ and select the order you wish to change, then select ‘Cancel order’. Your payment will be refunded automatically but may take between 10 to 15 working days to appear back in your account. You can cancel your order any time up until the 2 days before your delivery.

How does ITNeeds ensure its products are safe?

Our most important role is to provide our valued customers with safe, quality products. We work closely with our suppliers to have a tight product approval process whilst we work to keep you informed of product issues that may result in withdrawals and recalls. For more information, please refer to our Product Safety/Consumer Guarantee page.