Refund and Return

All products you buy in website at ITNeeds Online, with the exception of Gift Cards, are covered by the ITNeeds Returns Policy. *
If you’ve changed your mind
From 1 September 2020 until further notice, we will not provide a refund where you have changed your mind about products purchased from ITNeeds online.
If you have purchased additional items, we encourage you to share with those in need, in particular the elderly and most vulnerable.
We will happily provide an exchange where you have changed your mind about a product purchased from ITNeeds provided that the product:
• is returned to us with a receipt within 14 days of purchase,
• is in its original condition, including with packaging, and
• has not been used and, if a perishable product, is not expired or within 2 months of expiry.
Manufacturer’s Warranty
Most of our products are accompanied by a manufacturer’s warranties. These warranties tend to cover manufacturing faults with the products as described in those warranties. You will usually be entitled to a replacement or repair of your products if a manufacturing fault happens during the term of the manufacturer’s warranty.
Consumer Guarantees
Over and above any manufacturer’s warranty, Consumer Guarantees include a guarantee that the products will be fit for purpose, safe, lasting, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost because your satisfaction is important to us.
For more information about Consumer Guarantees and your return rights, please visit
Your Options
If your products has a major fault, you have an option to:
1. have it repaired,
2. have it replaced, or
3. receive a refund.
You may even be able to end the service contract that is connected with the faulty product. If your product doesn’t have a major fault we’ll replace or repair your device within a reasonable time.
If the products does not have a major fault, then we will have it replaced or repaired. Where you return your products to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user-generated data stored on the mobile phone. You should also be aware that, in some circumstances, mobile phone or laptop presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products.
Additional Information
If possible, back up your data and unlock your mobile phone using your personal access code before returning it. The assessment or service process may result in the loss of any data stored on your mobile phone. Give us as much detail about the fault as you can, particularly if it doesn’t happen all the time. Don’t forget to also provide your preferred contact number to reach you on.
Please choose carefully as ITNeeds does not refund or exchange mobile phones for change of mind or wrong selections (unless we have in any way contributed to a wrong selection of the products)