ITNeeds will provide a refund, replacement, or repair in accordance with the ITNeeds Minimum Voluntary Warranty Policy set out in this document. This Policy only sets out the minimum time periods within which ITNeeds will offer you a refund, replacement or repair and your rights under the COPRA may extend beyond these time periods.

To obtain a refund or any other remedy please visit your website and follow the guidelines or contact us. You will be required to provide proof of purchase from ITNeeds. ITNeeds needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. ITNeeds reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

In most circumstances, faulty goods would have been sold complete with out of the box accessories such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.

ITNeeds reserves the right to not provide a remedy in accordance with the ITNeeds Minimum Voluntary Warranty Policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and ITNeeds has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances, you may still have the rights against ITNeeds under the COPRA.